FAQs

When do you ship?

We try to process quickly so we can so you can get those new pieces to your beauty routine as soon as possible! Our processing time is 2-3 business days from the day you purchased. Additional processing time is required during peak seasons and promotional periods. You will receive a confirmation email when your order is shipped. If you decide to make any major changes, please inform us within the first hour of your purchase. The sooner we know, the sooner we can start helping you out with those changes.

Depending on your location, your order will arrive within 3-5 business days.

*International customers, please allow additional delivery time for customs processing and clearance. Weather conditions can affect your delivery time unfortunately. We ask for an allowed time of 4-10 weeks for delivery for international beauties. We promise it’ll be worth the wait!

International customers– Sadly, import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs are before making a purchase. Luxie, Inc. is not responsible for any additional fees or custom fees your country imposes on retrieving your package.